Return & Refund Policy

Return & Refund Policy – Scrap Buyer in Dammam

At our scrap buying service in Dammam, we prioritize transparency, professionalism, and customer satisfaction. This Return & Refund Policy outlines how we handle any disputes, cancellations, or concerns regarding the scrap buying process.

1. Overview

As a scrap buying and recycling service, we purchase materials such as metals, electronics, machinery, and office scrap. Since our services involve collecting and purchasing scrap materials rather than selling physical products, the following policy applies.

2. No Physical Product Returns

Customers cannot return scrap materials once sold.
All transactions are final after the scrap is collected by our team.
We ensure fair weighing and pricing before completing the purchase.

3. Refund Eligibility

Refunds are considered only in rare circumstances, such as:

Pricing errors or miscalculations made by our team.
Duplicate payments or system errors.
Discrepancies in agreed-upon collection or service arrangements.

All refund requests must be submitted within 7 days of the transaction.

4. Refund Process

Contact our customer service team via phone or email to report any issue:
- Phone:
  
  +966538311953
- Email: scrapbuyeratdammam@gmail.com
Provide transaction details and evidence supporting your claim.
Our team will review the request and respond within 3 business days.
Approved refunds will be processed via the original payment method.

5. Service Cancellations

Customers can request a cancellation of scheduled scrap collection before our team arrives.
Cancellations must be communicated via phone or email.
No penalties apply for timely cancellations.

6. Dispute Resolution

Any disputes regarding scrap quality, pricing, or collection must be reported immediately.
Our team will assess the situation, provide clarification, and offer resolution.
We aim for fair and transparent handling of all concerns.